Return and Refund Policy

At Kivorane, we want you to be satisfied with your purchase. Please review the following information before requesting a return.

Return Requests

To request a return, contact info@kivorane.store with your order number and the reason for your request.

Our customer service team will provide instructions and confirm whether your item is eligible for return under the applicable return conditions.

Condition of Returned Items

Returned products should be unused, in their original condition, and accompanied by their original packaging where applicable, unless the item is defective or applicable law provides otherwise.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us promptly with your order number and photographs showing the issue, if possible.

We will review your request and explain the available resolution.

Refunds

Once an eligible return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. The time it takes for the refund to appear depends on your payment provider.

Return Shipping Costs

Return shipping costs and responsibility for return postage will be communicated when your return request is reviewed, subject to applicable law.

Contact Us

For return or refund questions, email info@kivorane.store.