Frequently Asked Questions

Welcome to the Kivorane FAQ page. Find answers to common questions about our wearable blankets, orders, shipping, and returns.

Products

1. What does Kivorane sell?

Kivorane specialises in cosy wearable blankets and oversized sherpa hoodie blankets designed for relaxing at home. Selected styles feature sleeves and pockets for added convenience.

2. How do wearable blankets work?

Wearable blankets combine the coverage of a blanket with a garment-style design. You can wear one while lounging on the sofa, reading, watching TV, or enjoying other relaxed activities at home.

3. What colours are available?

Available colours depend on the product and current stock. Our collection includes options such as black, navy blue, dusty blue, and taupe. Please check each product page for current availability.

4. How do I choose the right product?

Review the product description, available sizes or fit information, materials, and care instructions listed on the relevant product page before ordering.

Orders and Shipping

5. How much does shipping cost?

Our store advertises free shipping on orders over $100. Any applicable shipping charges and the final order total should be confirmed at checkout.

6. How long will my order take to arrive?

Delivery estimates depend on your destination and shipping method. Please check the shipping information provided at checkout or contact us if you need assistance with an order.

7. Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible at info@kivorane.store. We cannot guarantee changes once an order has been processed or shipped.

8. How can I track my order?

If tracking is available for your shipment, tracking details will be provided when your order is dispatched. Please allow time for tracking updates to appear.

Returns and Refunds

9. What is your return policy?

Kivorane advertises a 30-day return policy with postage-paid returns. Please review the full Return and Refund Policy for eligibility requirements and instructions before sending an item back.

10. What if my item arrives damaged or incorrect?

Contact us at info@kivorane.store with your order number and a description of the issue. Photographs may also help us assess the problem and explain the next steps.

11. When will I receive my refund?

Once your return has been received and approved, the refund process will be explained to you. The time it takes for funds to appear in your account may depend on your payment provider.

Contact Us

12. How can I contact Kivorane?

You can reach our customer service team using the details below:

Email: info@kivorane.store

Phone: +1 757-755-9863

Address: 490 North Street, Suite 116, Longwood, Florida 32750, United States

We're happy to help with questions about products, orders, shipping, and returns.

Thank you for shopping with Kivorane!